Privacy Policy

Effective Date: 2026-10-08

1. Introduction

Welcome to Preloop. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We may collect personal information from you such as your name, email address, and payment information when you register for our service. We also collect non-personal information such as browser type, operating system, and website usage data.

3. How We Use Your Information

This section applies to account, billing and website usage information. Customer content is covered by section 4, not by this section; in particular, the "Improve, personalize, and expand", "Understand and analyze" and "Develop new products" purposes below do not apply to customer content.

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Improve, personalize, and expand our services
  • Understand and analyze how you use our services
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Process your transactions
  • Find and prevent fraud

4. Customer Content

"Customer content" means the session content, tool-call and model-call records, artifacts and audit data that you route through Preloop Cloud. We process customer content only to provide the service to you, including search, audit trails, cost reporting, policy enforcement and approvals. We do not use customer content to train or improve models. We do not sell customer content, and we do not share it with third parties other than the subprocessors needed to run the service. Customer content is deleted according to your retention settings, except where a legal hold requires it to be kept longer.

If you self-host Preloop, customer content stays on your infrastructure and is not sent to us. The only information a self-hosted instance sends to us is an optional version check. It contains a random instance identifier, the version and the edition, and we derive an approximate location from the IP address it comes from. You can turn it off with PRELOOP_DISABLE_TELEMETRY=true or DISABLE_VERSION_CHECK=true.

5. How We Share Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@preloop.ai.